How do I return an item?

We want you to be happy with your purchase. To that end, we have established a return policy that we hope you will agree is fair and reasonable, given that we offer personal-use items.

Items will be accepted for return if all the following conditions are met:
  • The item is completely unused and is in as-received condition
  • Brushes: All packaging and accessories are included and undamaged
  • Combs: Package is unopened
  • You contact us within 45 days of delivery
  • You have received a return authorization and the authorization number is indicated on the return parcel 

We inspect returned items very carefully. Should our inspection determine that any of the above conditions has not been met, no refund will be issued and the brush will be returned to the customer. If we provided free shipping for the item(s) returned, the refund will be reduced by our shipping cost. For partial returns, the recovered shipping cost will be prorated. The cost of returning the item to us is assumed by the customer. 

If you wish to arrange a return, please call us at 206-937-1515.