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Buyer's Guide
Are you an authorized Mason Pearson eTailer?
  Tressence is not an authorized e-tailer, as the primary condition of authorization is to agree sell the products at the full retail price set by the designated US importer. We import our Mason Pearson brushes and  combs directly from the United Kingdom. The only difference between products sold by authorized e-tailers and those offered by us is the price you pay.

If the foregoing still leaves you uneasy about buying from us, we invite you to call us at 206-937-1515  and we will do our best to put your concerns to rest.
How can I be sure the Mason Pearson products you sell are genuine?
 

Though Tressence is not an authorized Mason Pearson e-tailer, we can offer you a few reasons why you may buy with confidence

  • We have been selling Mason Pearson products online since 2003.
  • At present count, 41 Google Checkout customers have submitted independently gathered reviews. Almost all give us a 5-star rating.
  • We have been reviewed by more than 1,000 customers at Bizrate. At any given time we may or may not be Customer Certified, as that depends on having 20 or more fulfillment reviews in the past 90 days.
  • Although the customer product reviews that appear on each of our product detail pages are obviously under our editorial control, we do not alter them and we hope you will trust them to be, like the products we sell, authentic.
  • If upon receipt of your purchase you are dissatisfied with it in any way, you may return it for a prompt refund under our return policy.

If the foregoing still leaves you uneasy about buying from us, we invite you to call us at 206-937-1515 and we will do our best to put your concerns to rest.

How do I buy/redeem a gift certificate?
  To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
  To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
  To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.